Cancel Culture: What It Is and How to Handle It

 

Almost every month, new stories about cancel culture emerge around the world. The list of people affected by this phenomenon continues to grow, raising more questions than answers. In this BrandOn blog, we will explore the essence of cancel culture—what it is, the risks it poses, and, most importantly, whether there is a reason to fear it. By the end of this article, we will also provide tips on how to protect yourself from cancel culture and what to do if you find yourself caught in a scandal.

What Is Cancel Culture?

This term refers to the collective call to boycott brands or individuals who have violated legal, ethical, or moral standards. Simply put, cancel culture is a modern form of ostracism (a practice in Ancient Athens where citizens were exiled by popular vote). The reasons for public condemnation can range from actual crimes to controversial statements, actions, or behaviors.

How Does Cancel Culture Work?

Public figures such as filmmakers, athletes, musicians, and politicians are the most affected by cancel culture. Their contracts are terminated, they lose social status, support, and privileges.

For companies and brands, cancellations can lead to reputational and sometimes financial damage. For example, Bud Light, the best-selling beer brand in the U.S., faced backlash after featuring a transgender person in its advertisement. The failed attempt to expand its target audience led to a sales drop and cost the company $5 billion. Although the brand's revenue decreased by only 4%, the backlash was massive and lasted for several months.

How Did Cancel Culture Start?

This term gained widespread recognition after the scandal involving Hollywood producer Harvey Weinstein. In 2017, multiple women, including actresses Ashley Judd, Uma Thurman, and Angelina Jolie, accused him of misconduct. This scandal ignited the #MeToo movement, in which women shared their traumatic experiences.

Weinstein was sentenced to 23 years in prison, lost his job at his own production company, and was stripped of his British Empire Honorary Commander title. This was the first case of complete and unconditional cancellation. After that, the phenomenon quickly spread. Interestingly, cancellation does not require a court verdict—sometimes, a few people's opinions are enough.

The Pros and Cons of Cancel Culture

Cancel culture holds companies and individuals accountable for their words, decisions, and actions. This is its main purpose. Even the most influential people and brands must ensure their actions are ethical to avoid public outrage. Moreover, cancel culture can serve as an alternative means of justice when the legal system is ineffective.

For example, in 2017, American photographer Terry Richardson faced multiple allegations of sexual misconduct. Despite strong evidence, the court did not find him guilty. However, cancel culture ensured that all major publications and brands refused to work with him, effectively forcing him out of the industry.

However, cancel culture has its flaws and contradictions:

  • No statute of limitations. Brands and individuals can be held accountable for mistakes made in the distant past, even if they have changed. A good example is director James Gunn, who was removed from the Guardians of the Galaxy franchise because of decade-old inappropriate jokes about violence and abuse on social media.
  • Rapid reactions. Public judgment is often passed before any official investigation or trial. A recent example is Marvel star Jonathan Majors. His girlfriend accused him of domestic violence, leading studios, advertisers, and PR agencies to cut ties with him before any court ruling was made. His career suffered before he had a chance to defend himself.
  • The risk of false accusations. A prime example is actor Kevin Spacey, who was "canceled" in 2017 due to allegations of misconduct. The accusations nearly destroyed his career, and he disappeared from public view for a long time. It wasn't until 2023 that he was acquitted, but his comeback has been far from triumphant.

 

Is There Life After Cancellation?

The most terrifying aspect of cancel culture is the possibility of false accusations. Few people want to face public outrage over something they didn't do. Fortunately, some people have managed to restore their reputation after being "canceled."

One example is actor Johnny Depp. His scandalous divorce from Amber Heard caused him significant financial losses, damaged his reputation, and led to lost projects. He was removed from Pirates of the Caribbean, and Netflix removed his films from its platform. However, after a long legal battle, Depp won his defamation case, proving his innocence.

Interestingly, even in the West, some celebrities seem immune to cancel culture. One example is rapper Kanye West, who has survived numerous scandals without losing his influence. While it's difficult to pinpoint the exact reason for such "immunity," it is possible to build resilience against cancel culture.

 

How to Protect Yourself from Cancel Culture

  • Stay informed about current social and cultural trends. Being aware of the informational landscape will help you avoid pitfalls and missteps.
  • Learn from others' experiences. It's always better to learn from someone else's mistakes. Analyze known cases and think about how you would handle similar situations.
  • Vet your partners. A poor choice in partners can damage your reputation. This is especially important in collaborations with other people and brands.
  • Strengthen your positive reputation. The stronger your reputation capital, the higher your chances of surviving a crisis with minimal damage.
  • Develop a crisis management strategy. Your plan should outline each team member's role and tasks for the first few days of a crisis. It should also include a list of platforms where you will make statements in the early hours of a scandal.

Most importantly, knowing when and how to respond to cancel culture is crucial. If you are already facing reputation issues, seek professional help. BrandOn provides comprehensive services in reputation management, marketing strategy, and crisis management. With years of experience, we accurately assess situations and develop effective strategies tailored to our clients' needs.